Refund and cancellation policy

Pro is a one-time purchase: ₹500 in India, $12 everywhere else, plus 18% GST added at checkout. It grants 30 tailored-resume credits valid for 30 days. Current prices, the tax line and the exact amount your card is charged are on the pricing page.

A credit is spent when a tailored resume is generated. If a generation fails on our side, that credit is returned automatically — you do not need to ask, and it is not a refund matter.

If a purchase does not work as described, write to us within 7 days of the payment and we will refund it in full, provided no more than three credits have been used.

Beyond three credits, or beyond 7 days, credits that have been consumed have been delivered and are not refundable — the output exists and you have it. This is the whole of the limit; there is no restocking fee, no partial-refund formula and no deduction for the credits you did use inside the window.

Unused credits expire when the 30 days end. Expiry is not a refundable event: the window is what was sold, and it is stated before purchase, on the plan card and at checkout.

A duplicate charge, or a payment that failed while your account was still debited, is refunded in full whenever it is reported, with no time limit and regardless of how many credits have been used. That is a billing error, not a refund request.

Send the order or payment identifier from your payment history and we will trace it. If you cannot find it, the email address on the account and the approximate date are enough.

There is no subscription to cancel. Pro does not renew, no card is stored on file, and no further payment is taken unless you deliberately buy again. Nothing needs to be switched off to stop being billed.

You can stop using the service at any time, and you can delete your account and everything in it whenever you want — see the privacy policy. Deleting an account does not by itself trigger a refund; if a refund is also due under section 2, ask for it before you delete, because we cannot look up an account that no longer exists.

Email connect@tailorurcv.com from the address on the account, with the order or payment identifier and a sentence on what went wrong. Writing from the account address is how we know it is you; we will not act on a billing request that arrives from anywhere else.

We answer within two working days and approve or decline in writing, with a reason. An approved refund is issued to the original payment method — we cannot send it anywhere else — and takes as long as the payment provider and your bank take, typically 5 to 10 working days.

For an international card, the amount that returns is the amount that was debited in Indian Rupees, converted back by your own bank at its rate on the day. That can differ slightly from what you originally paid in your currency, and the difference is your bank's conversion, not a partial refund. Foreign-transaction fees charged by your bank are not ours to return.

If you think a charge is wrong, ask us first — it is faster than a bank dispute and we will refund a genuine error without argument. We would rather refund you than win a dispute.

When this policy changes materially, the effective date above moves. The version in force is the one published when you paid, and a change never applies backwards to a purchase already made.