Contact
Talk to a person
One address for everything. No ticket number, no chatbot, no form that swallows your message and gives you no copy of it.
We read everything and answer within two working days. Privacy and deletion requests are answered within 30 days at the outside, usually much sooner.
What to include
For anything account-related, write from the email address on the account — it is how we know it is you, and we will not act on a request to change or delete an account that arrives from somewhere else.
For a bug: what you were doing, what you expected, and what happened instead. If it involved a specific resume or job description, say which — do not attach anything you would not want in an inbox.
For billing: the order or payment identifier from your payment history. It is the fastest way to find the charge.
What this address covers
- Support — Something is broken, an export looks wrong, or a score makes no sense.
- Billing and refunds — Charges, duplicate payments, and refund requests under the refund and cancellation policy.
- Privacy and your data — A copy of what we hold, a correction, or deletion of the account and everything in it. The privacy policy sets out what those requests get you.
- Security — A vulnerability. Tell us before you tell anyone else and give us a reasonable window to fix it; we will not threaten you for reporting one in good faith.
- Press and partnerships — Everything else, including affiliate enquiries.
Answers you can get without waiting
Plans, credits, tax and the exact amount your card is charged — in rupees or dollars — are on the pricing page. How scoring and tailoring work is in the guides and the FAQ. What the product is and how your data is handled is on about.